Launch baseline
Support
How launch users should get help, report issues, and request profile or data changes.
This page is an MVP launch baseline for client review. It should be reviewed and finalized by the project owner before a wider public launch.
What to include in a support request
- Describe the page or workflow where the issue happened, such as profile setup, public share page, vendor inquiry, payment, or password reset.
- Include the account email, profile/share page involved, and what action happened right before the issue.
- For image or upload issues, include whether the save message appeared and whether the content appeared after refresh or sign-in.
Correction and removal requests
- Families should be able to request edits or removal of graduation profile content, public share page details, and uploaded memories.
- Vendor inquiry corrections should identify the vendor, submitted contact information, and the message that needs to be changed.
- Deletion requests should be handled carefully because profile media, public pages, backups, and inquiry records may each need separate review.
Launch operations
- Before broader rollout, the project owner should set the final support inbox and response expectations.
- Operational issues should be tracked with enough detail to reproduce the bug and confirm the fix on the deployed app.
Questions or correction requests
For launch review, route support, correction, and deletion requests through the MyGradHub project owner or the active operations inbox.